bd112 Privacy Policy

Section 1

Introduction

bd112 (accessible at bd112.io) is Bangladesh's trusted online betting and casino platform. We are committed to protecting the privacy and personal data of every individual who accesses or uses our platform. This Privacy Policy sets out in clear and transparent terms what personal data we collect from you, the lawful bases upon which we process it, how we use it, who we may share it with, how long we retain it, and the rights you hold in relation to your data.

This Privacy Policy applies to all users of the bd112 platform, including registered account holders, visitors browsing the site without an account, and individuals who contact bd112's customer support team. By accessing bd112.io and using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data in the manner described herein.

This policy should be read in conjunction with bd112's Terms and Conditions and Responsible Gaming Policy, both of which are available on this site. In the event of any conflict between this Privacy Policy and any other document on bd112, this Privacy Policy shall prevail with respect to all matters concerning personal data.

Section 2

Personal Data We Collect

bd112 collects personal data that falls into the following categories. We collect only what is necessary for the specific purpose stated, and we do not retain data beyond the period required for that purpose.

2.1 Registration Data

When you create a bd112 account, we collect the information you provide during the registration process, including:

• Full legal name
• Date of birth (for age verification — all players must be 21 years or older)
• Mobile phone number
• Email address
• Residential address (city, district, and division within Bangladesh)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to protect against fraud, money laundering, and underage gambling, bd112 may request the following documents:

• Government-issued photo identification: National Identity Card (NID), passport, or driving licence
• Proof of address: recent utility bill, bank statement, or official correspondence dated within three months
• Proof of payment method: screenshot or statement confirming ownership of the bKash, Nagad, Rocket, or Upay wallet used for deposits and withdrawals

2.3 Financial Transaction Data

bd112 records data associated with all financial transactions conducted on the platform, including:

• Deposit amounts, dates, times, and payment method identifiers
• Withdrawal requests, amounts, processing dates, and destination payment method references
• Transaction reference numbers and payment gateway confirmation codes
• Account balance history and bonus credit/debit records

2.4 Betting and Gaming Activity Data

bd112 maintains records of all betting and gaming activity associated with your account, including:

• Bets placed: market, stake amount, odds, selection, and outcome
• Casino game sessions: game title, provider, session duration, wagered amount, and result
• Bonus claims, wagering progress, and promotional participation history

2.5 Technical and Device Data

When you access bd112, our servers and analytics systems automatically collect certain technical data, including:

• IP address and approximate geographical location (city/division level, not GPS coordinates)
• Device type, operating system, and browser version
• Session timestamps, page views, navigation path, and time spent on each page
• Referring URL (the website or link that directed you to bd112)

2.6 Communications Data

When you contact bd112's support team via live chat, email, or WhatsApp, we retain a record of that communication, including the content of your messages and the date and time of contact. This data is used to resolve your query, to improve our support services, and to maintain a record of the interaction for quality assurance purposes.

Data Category	Examples	Primary Purpose
Registration Data	Name, DOB, email, mobile	Account creation & age verification
KYC Documents	NID, passport, address proof	Identity verification & fraud prevention
Transaction Data	Deposit/withdrawal records	Payment processing & AML compliance
Gaming Activity	Bets, game sessions, bonuses	Service delivery & responsible gaming
Technical Data	IP address, device, browser	Security, fraud detection & analytics
Communications	Chat logs, emails	Support resolution & QA

Section 3

How We Collect Your Data

bd112 collects personal data through the following channels:

3.1 Directly From You

The majority of the personal data bd112 holds about you is information that you have provided to us directly, including data submitted during account registration, KYC verification, deposit and withdrawal requests, promotional participation, and communications with our support team.

3.2 Automatically During Platform Use

When you access and navigate the bd112 platform, certain technical data is collected automatically by our web servers, analytics tools, and session management systems. This includes IP address, device information, browser type, session data, and page interaction data as described in Section 2.5 above. This data collection occurs passively as a function of how internet services operate and does not require any active input from you.

3.3 From Third-Party Service Providers

In some circumstances, bd112 may receive personal data about you from third-party service providers engaged to support platform operations. These include:

• Payment gateways: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard may provide transaction confirmation data and payer identity references to bd112 to facilitate payment processing and reconciliation.
• Identity verification services: Third-party KYC technology providers may return a verification decision (pass/fail/pending) and associated document validation data to bd112 following submission of identity documents.
• Game providers: Certified third-party game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may share session and wagering data with bd112 for the purposes of account crediting, dispute resolution, and responsible gaming monitoring.

3.4 Cookies and Similar Technologies

bd112 uses cookies and similar client-side tracking technologies to collect session and behavioural data. A full description of the cookies used, their purposes, and your options for managing them is provided in Section 7 of this Privacy Policy.

Section 4

How We Use Your Personal Data

bd112 uses the personal data it collects for the following clearly defined purposes:

• Account Management: To create, maintain, verify, and administer your bd112 account, including processing your registration, verifying your identity, and managing your account settings and preferences.
• Service Delivery: To provide you with access to bd112's betting markets, casino games, live dealer tables, slot games, and crash games, and to credit winnings and process bonuses to your account.
• Payment Processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate transaction records in BDT.
• Age and Identity Verification: To verify that you meet bd112's minimum age requirement of 21 years and to confirm your identity in accordance with KYC obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent account activity, unauthorised access, money laundering, bonus abuse, and other forms of platform misuse.
• Responsible Gaming: To monitor your betting and gaming activity for signs of problem gambling behaviour and to proactively offer responsible gaming tools where appropriate, in line with bd112's commitment to player welfare.
• Customer Support: To respond to your queries, resolve disputes, and provide technical assistance via live chat, email, and WhatsApp.
• Legal and Regulatory Compliance: To fulfil bd112's obligations under applicable laws, including anti-money laundering (AML) requirements, and to cooperate with lawful requests from regulatory or law enforcement authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data to understand how players interact with bd112 and to identify opportunities to improve platform performance, navigation, game selection, and overall user experience.
• Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, account security alerts) and, where you have opted in, promotional communications about bd112 offers and new features.

Section 5

Legal Basis for Processing

bd112 processes your personal data on the following legal grounds:

5.1 Contractual Necessity

The processing of your registration data, KYC documents, transaction records, and gaming activity data is necessary for the performance of the contract between you and bd112 — specifically, to provide you with access to the betting and casino services you have registered to use.

5.2 Legal Obligation

Certain data processing activities — particularly those related to identity verification, age verification, transaction record-keeping, and anti-money laundering monitoring — are required by law. bd112 processes data for these purposes to comply with its legal obligations.

5.3 Legitimate Interests

bd112 processes certain technical and behavioural data on the basis of its legitimate interest in maintaining platform security, preventing fraud, improving service quality, and conducting internal analytics. Where bd112 relies on legitimate interests as a legal basis, we have assessed that our interests do not override your fundamental rights and freedoms.

5.4 Consent

Where bd112 wishes to send you marketing communications about promotions, new games, or seasonal offers, we will do so only where you have given your explicit consent to receive such communications. You may withdraw consent to marketing at any time by contacting support at [email protected] or by updating your communication preferences in your account settings.

Section 6

Data Sharing and Disclosure

bd112 does not sell, rent, or trade your personal data with any third party for marketing or commercial purposes. Data is shared with external parties only in the following limited and controlled circumstances:

6.1 Payment Service Providers

To process your deposits and withdrawals, bd112 shares the minimum necessary transactional and identity data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These partners are bound by their own data protection obligations and are not permitted to use your data for any purpose beyond facilitating the specific transaction.

6.2 Identity Verification Providers

bd112 engages certified third-party KYC service providers to assist with the verification of identity documents. Your submitted documents and personal details are shared with these providers solely for the purpose of returning a verification decision. KYC providers are contractually prohibited from retaining or using your data for any other purpose.

6.3 Game Technology Providers

Certified game providers — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — receive limited session and account reference data to facilitate game session initiation, outcome determination, and winnings crediting. Game providers do not receive your full personal profile, financial details, or KYC documents.

6.4 Legal and Regulatory Authorities

bd112 will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by law, by court order, or in response to a lawful regulatory request. bd112 will notify affected users of such disclosures where legally permitted to do so.

6.5 Business Transfers

In the event that bd112 undergoes a merger, acquisition, or sale of assets, player data may be transferred to the relevant successor entity as part of that transaction. Players will be notified of any such transfer and of any material changes to how their data is processed as a result.

Section 7

Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They are widely used to make websites work efficiently, to remember your preferences, and to provide analytical data to the site operator. bd112 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until manually deleted).

7.2 Types of Cookies Used by bd112

• Strictly Necessary Cookies: These cookies are essential for the bd112 platform to function. They manage your login session, maintain your account authentication state, and enable core platform features such as the bet slip, deposit workflow, and game loading. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: These cookies remember your preferences and settings, such as your preferred language, display options, and recently viewed game categories, to provide a more personalised experience on bd112.
• Analytical Cookies: bd112 uses anonymised analytics cookies to understand how users navigate the platform — which pages are visited most frequently, where users drop off, and how long sessions last. This data is used in aggregate form to improve the platform. No individual user is identified through analytical cookies.
• Security Cookies: These cookies support bd112's fraud detection and account security systems by flagging unusual session behaviour, detecting suspicious login patterns, and supporting multi-device authentication checks.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies entirely, or to set preferences for specific websites. Please note that disabling strictly necessary cookies will prevent you from logging into your bd112 account and using core platform features. Disabling functional or analytical cookies will not prevent you from accessing bd112 but may reduce the quality of your user experience.

Section 8

Data Retention

bd112 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and Registration Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of 5 years following account closure or the conclusion of any related investigation, whichever is later.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in line with financial record-keeping obligations.
• Betting and Gaming Activity Data: Retained for the duration of your active account plus 3 years following account closure, for dispute resolution and responsible gaming monitoring purposes.
• Customer Support Communications: Retained for 2 years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Technical and Device Data: Retained for up to 12 months from collection, after which it is anonymised or deleted.
• Marketing Consent Records: Retained for the duration of your active account or until you withdraw consent, plus 1 year thereafter as a compliance record.

Upon expiry of the applicable retention period, bd112 will securely delete or irreversibly anonymise your personal data in accordance with our internal data disposal procedures.

Section 9

Data Security

bd112 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and bd112's servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to all platform interactions, including login, deposit workflows, game sessions, and support communications.
• Encryption at Rest: Sensitive personal data stored on bd112's servers — including identity documents and payment method references — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Only authorised bd112 personnel whose job function requires access to specific data categories are granted that access. All access is logged and periodically audited.
• Intrusion Detection and Monitoring: bd112's infrastructure is monitored continuously for signs of unauthorised access, unusual traffic patterns, and potential security threats. Automated alerting systems notify bd112's security team of anomalous activity in real time.
• Secure Password Storage: Account passwords are never stored in plain text. bd112 uses strong one-way cryptographic hashing with salt to store password credentials, ensuring that even in the unlikely event of a data breach, raw passwords cannot be extracted.
• Third-Party Security Audits: bd112's platform and infrastructure are subject to periodic independent security assessments to identify and remediate vulnerabilities before they can be exploited.

Section 10

Your Data Rights

bd112 respects your rights over your personal data. You may exercise any of the following rights at any time by contacting bd112's support team:

10.1 Right of Access

You have the right to request a copy of the personal data that bd112 holds about you. Upon receiving a verified access request, bd112 will provide you with a summary of your data in a commonly used electronic format within a reasonable timeframe.

10.2 Right to Rectification

If any personal data held by bd112 about you is inaccurate or out of date, you have the right to request its correction. bd112 will update inaccurate data promptly upon receiving a valid rectification request accompanied by appropriate evidence.

10.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and there are no overriding legitimate grounds. Please note that bd112 may be required by law to retain certain data (particularly financial and KYC records) for specified minimum periods, during which erasure requests cannot be fully honoured.

10.4 Right to Restrict Processing

You may request that bd112 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being verified, or while an objection to processing is being assessed.

10.5 Right to Data Portability

Where processing is based on your consent or the performance of a contract, and processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to have it transmitted to another data controller where technically feasible.

10.6 Right to Object

You have the right to object to bd112's processing of your personal data where that processing is based on legitimate interests. If you object, bd112 will cease processing your data unless it can demonstrate compelling legitimate grounds that override your interests, or that processing is necessary for the establishment or defence of legal claims.

10.7 Right to Withdraw Marketing Consent

Where bd112 sends you marketing communications on the basis of your consent, you may withdraw that consent at any time by updating your preferences in your account settings or by contacting support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

To exercise any of the above rights, please contact bd112's support team at [email protected]. bd112 will respond to all data rights requests within a reasonable period and may ask you to verify your identity before processing your request.

Section 11

Children's Privacy

bd112's services are strictly intended for adults aged 21 years and above. bd112 does not knowingly collect, process, or retain personal data from individuals under the age of 21. If bd112 discovers or has reason to believe that a registered account belongs to a person under the age of 21, that account will be immediately suspended, all funds will be subject to review, and all personal data associated with the account will be deleted in accordance with our data retention procedures.

If you are a parent or guardian and believe that your child has registered an account on bd112, please contact us immediately at [email protected] so that we can investigate and take appropriate action. bd112 takes underage gambling extremely seriously and actively works to prevent minors from accessing its platform.

Section 12

Third-Party Links

The bd112 platform does not contain links to external third-party websites. In the event that any affiliated content, promotional material, or game provider interface presented within the bd112 platform redirects to an external domain, bd112 accepts no responsibility for the privacy practices, data collection activities, or cookie policies of those external sites. Users who navigate to any external site do so at their own risk and should review the privacy policy of that site independently.

bd112's certified game providers — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — operate their game engines within a secure embedded framework within the bd112 platform. Their data handling practices in the context of bd112 game sessions are governed by the data sharing agreements described in Section 6.3 of this policy.

Section 13

Updates to This Privacy Policy

bd112 reserves the right to update, revise, or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes in our data processing practices, the introduction of new services, or feedback from users and regulators. All updates will be published on this page with a revised "Last Updated" date at the top of the document.

Where a change to this Privacy Policy is material — meaning it significantly affects your rights or the way in which bd112 processes your personal data — bd112 will notify registered account holders via email or via an in-platform notification prior to the change taking effect. Continued use of the bd112 platform following notification of a material change constitutes your acceptance of the revised Privacy Policy.

bd112 recommends that you review this Privacy Policy periodically to remain informed of how your personal data is being protected. The current version of this policy is always accessible at bd112.io/privacy-policy.

Section 14

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to bd112's handling of your personal data, please contact our support team using the details below. bd112 is committed to responding to all privacy-related enquiries promptly and transparently.

• Email: [email protected]
• Live Chat: Available 24/7 via your bd112 account dashboard
• WhatsApp: +880 1700 000 112
• Response Time: Under 2 minutes via live chat; 2–6 hours via email
• Operating Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)